FAQs

Where and when does Fruta Feia operate?

Fruta Feia CRL currently operates seven times a week, from 17h to 21h:

In Lisbon, on Mondays at Anjos 70 (Regueirão dos Anjos, nº 70) and at Lagar in Telheiras (Rua Professor Francisco Gentil, nº 33), on Tuesdays at Rato Market (Rua Alexandre Herculano nº 64) and on Wednesdays at Trienal de Arquitectura de Lisboa (Campo de Santa Clara nº 144). In Cascais, Parede, on Thursdays at SMUP (Rua Marquês de Pombal nº 319). In Oporto, on Wednesdays at Cooperativa Povo Portuense (Rua do Paraíso nº 217). In Vila Nova de Gaia, on Tuesdays at Cooperativa Sol Maior (Rua José Bonaparte nº 98). In Matosinhos, on Mondays at the old EB1 school at Cruz de Pau (Rua da Cruz de Pau nº 153).

 

However, our boxes are only available to consumers that already are associated to the Co-op. 

To sign up as an associated consumer, please register here.

 

I want to be an associated consumer. How can I sign up?

You can register as an associated consumer on our webpage here.

In order to be a member of the Fruta Feia Co-op do I have to pay a fee?

To become an associated consumer at Fruta Feia Co-Op, you have to pay an annual administrative fee worth 5 €. With this fee you will be given a member’s card and a cloth bag. Every week you’ll pay for your box, worth 3,50 € in case you choose the small box, and 7 € in case you choose the big box.

 

How much does one box cost and what does it have?

The boxes are composed of fruits and vegetables, which vary every week depending on the season and farmer's availability, i.e, the products that they cannot sell due to their appearance (shape, size, colour...).

We have two types of boxes:

Small box – contains 3 to 4 Kg, and 7 varieties = 3,5€

Large box – contains 6 to 8 Kg, and 8 varieties = 7€

Are the products organic?

Fruta Feia’s main goal is to reduce food wastage due to aesthetical reasons. Every product that is rejected by the regular distribution channels due to an unwanted shape and/or size, is a potential product for Fruta Feia, regardless of being grown in a organic, integrated or conventional production. However, and given the environmentally responsible nature of Fruta Feia, we only work with local farmers whose farming practices are not aggressive to the environment.

If I sign up at the Fruta Feia Co-Op, am I obliged to buy the box every week?

By default, consumers associated to Fruta Feia Co-Op are committed to pick up their boxes every week, at the place and time of the delivery. However, on the weeks that they don't want it, they can cancel their box by notifying the Co-op up in advance until the deadline, which depends on the delivery point where you belong:

  • Intendente, Telheiras and Matosinhos: until previous Thursday;
  • Rato: until previous Friday;
  • Trienal, SMUP, Vila Nova de Gaia and Oporto: until previous Sunday

 

We have to place our orders to farmers with some days in advance and the Co-op cannot take the chance nor pay the cost of buying more products from the farm than the ones that will be sold to our associated consumers.

I cannot pick up my box next week, what should I do?

You must cancel your box until the cancelation deadline, through your consumer area on our website, acessing at www.frutafeia.pt and starting session at your superior right corner. Once in your consumer area, in "O Meu Painel" you'll have to click in "Não quero recolher a cesta desta entrega"

 

In case the cancelation deadline has gone by, you can place your box to sell clicking in "Colocar a cesta para venda" also through your consumer area at www.frutafeia.pt

Something came up last minute and I cannot pick up my box. What should I do?

Ask someone to pick up your box for you or contact us through the number that was given to you when you joined as a member (on your associated consumer card), so we can try and sell your box to someone else.

 

 

 

I forgot to pick up my box. Do I have to pay for it the week after?

Since Fruta Feia's goal is to fight food wastage, whenever an associated consumer forgets to pick up their box, the Co-op offers it to avoid throwing the products that compose it to the garbage. This situation originates a cost because the products were previously bought to the farmers. According to the regulation and excepting situations related with health or family issues, this cost must be sustanied by the associates that don't pick up the boxes.

We remind that, in case it's totally impossible to warn until the deadline due to an unforseen event, try asking someone to pick it up for you or contact us through the number that was given to you when you joined as a member, so that we can try and sell it to someone else.

When will Fruta Feia replicate to other cities in Portugal?

We would like to be allover the country but, for now, we can only cover Lisbon, Cascais and Oporto. To help us on the expansion process, sign up as a consumer here. This way we will have a correct number of the areas where there is an interest to open new delivery points.

Is there any possibility of making home delivery?

Fruta Feia Co-Op does not foresee home deliveries, in order to avoid the environmental and economic costs of door-to-door deliveries of thousands of boxes each week.

We run a small business and would like to count on your products. How should we proceed?

Contact us through our e-mail info@frutafeia.pt or through the contact form on this website so that we can check product availability and the feasibility of preparing a package that matches you perfectly!

Why is Fruta Feia a consumer’s co-operative?

The big distributors’ current preference for aesthetically perfect fruit and vegetables has been largely imposed by consumers that went to the supermarket and chose the most "beautiful fruit", rejecting the others.

From the moment that “ugly” fruits and vegetables stopped being a product to the consumer, they also stopped being a product to supermarkets and distributors. As such, we felt that it was the time for consumers to unite, to say enough, and to get these products back on the market. The consumer’s co-operative model matched Fruta Feia's goal perfectly because, as a non-profit organization, every possible profit is directed to the growth of the project and every member is part of it.